BEFORE YOU BOOK TIER 2
Part 1 is the free national e-learning module for the Oliver McGowan Mandatory Training. It's required for everyone before moving on to the next stage — whether that's Tier 1's 1-hour webinar or Tier 2's full training day. You complete it independently, in your own time, via the NHS's e-learning for healthcare (e-LfH) platform — we don't deliver Part 1 ourselves.
WHY THIS TRAINING CARRIES HIS NAME
Oliver was an 18-year-old autistic young man with a learning disability and epilepsy. In 2016, he died after being given an antipsychotic medication against his and his family's wishes — a death a national review later called potentially avoidable. His mother, Paula McGowan, campaigned for change, and in 2022 training in his name became a legal requirement for every CQC-registered health and social care provider in England.
HOW THE TRAINING WORKS
Everyone completes Part 1 first, regardless of role. After that, the training splits into two tiers depending on what you do.
Free, around 90 minutes, completed independently online. Required for everyone before either tier below.
A 1-hour live webinar for staff who aren't patient-facing and don't make decisions about someone's care. We don't deliver Tier 1 — your employer or another provider can help you access it.
A full day of face-to-face training for anyone who is patient-facing or makes decisions about someone's care, including directors. This is what we deliver. Tier 2 doesn't require the Tier 1 webinar first — just Part 1.
Employers are responsible for confirming which tier their team needs. Get in touch if you'd like help working it out.
HOW TO ACCESS PART 1
Self-register with your personal or work email — no NHS login needed.
Search for it in the e-LfH catalogue and enrol on the Part 1 e-learning.
It takes about 90 minutes, and you can pause and pick it back up later.
You'll need this before attending Tier 2 with us.
READY FOR TIER 2?
If you're patient-facing or make decisions about someone's care — including at director level — Tier 2 is the training you need. Part 1 above is the only thing to complete before it. No separate Tier 1 webinar required.
Not patient-facing and don't make decisions about someone's care? You likely need Tier 1's webinar instead of Tier 2 — we don't deliver this, so check with your employer or another provider once you've completed Part 1 above.
Get in touch if you're not sure →